Refund Policy

1. In short

• Paid plans are billed monthly or yearly. You can cancel at any time.
• Cancelling stops the next charge. You keep your paid plan until the end of the period you have already paid for.
• Fees already paid for a billing period are not refunded for the unused part of it, unless the consumer-protection law of your country says otherwise.
• If we charge you by mistake, we refund it in full.

This page is part of our Subscription & Billing Terms. If anything differs, those terms control.

2. Refunds

Subscription fees are non-refundable for any partial billing period, except where required by applicable consumer-protection law in your country. If you cancel in the middle of a billing period, you are not charged again, but you do not receive a refund for the unused portion of the period you have already paid for.

This applies to the Pro and Premium plans for Yacht Users and Suppliers, and to Fleet and Enterprise plans unless your written agreement with us says otherwise.

If we suspend or close your account because you broke our Terms, or you delete your account yourself, you do not receive a refund for the unused part of the period. To stop being charged without losing your account, cancel the plan instead of deleting the account.

A refund is for the amount you actually paid. If you received a launch discount, the refund is the discounted amount.

3. Cancelling a subscription

You may cancel a paid subscription at any time from your account's billing settings once that self-service option is available, or by writing to support@dockspare.com.

Cancellation takes effect at the end of your current billing period. Until then you keep your paid plan's features and allowances. After that your account returns to the Free plan. Cancelling does not delete your account, your listings or your order history.

4. Charged by mistake

If you were charged twice for the same period, charged the wrong amount, or charged for a renewal after you had cancelled, we will refund the amount in full. Write to support@dockspare.com with the date and amount.

Before you dispute a charge with your bank, please write to us. We can usually fix it faster.

5. Who takes the payment

Subscription payments will be taken by a payment provider acting on our behalf, which we will name on our Plans & Pricing page and at checkout before paid plans open. Any refund that is due is returned to the payment method you used. Your bank may take a few days to show it.

Payments for the goods and services that yachts and suppliers buy from each other are agreed and made directly between them, outside DockSpare, and are not covered by this policy. See our Buyer Terms and Seller Terms.

6. Free accounts

Free accounts cost nothing, so there is nothing to refund. Paid plans are not open yet; no one is being charged.

7. Contact

Questions about cancellations or refunds can be sent to support@dockspare.com.